Voice automation is a great technology that keeps getting better. In the past few years, people started to use voice commands for pretty much everything. From searching the internet to controlling different home appliances, voice controls are all over. And for good reasons.

Nobody wants to type when they can just talk. It’s easier, faster, and more convenient. With AI becoming more mainstream, voice assistants are smarter than ever and better at understanding people’s intent. This is a technology that’s here to stay.

In addition to making people’s everyday lives better, voice technologies have lots of applications in business process automation. When voice technologies and AI are used together, automated customer experiences that were once exclusive to science fiction movies become a reality.

There are plenty of cases in which using these technologies has resulted in fantastic customer experience. The following are some of the application in which AI voice automation can be utilized to create more efficient businesses with happier clients.

1. Accounts & Memberships Creation

Creating accounts and client memberships can be time-consuming. Whether it’s updating an address, creating a new account or making any other account-related inquiry, this is something that can quickly get out of hand. You will need lots of customer service staff to keep up with your clients’, and that’s where AI voice automation can help.

Instead of having human customer service staff handling these issues -and costing you valuable man hours, you can automate all of these tasks.
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2. Order Management

Managing orders is a big deal for most businesses these days. This is particularly true for e-commerce companies. When people order merchandise online, they want to stay updated about their order status.

This includes where it is in the shipping process, delivery reminders, and returns, to name a few. As a result, businesses that want to provide a great client experience must have an excellent order management system. Doing this the traditional way requires lots of trained staff members to answer any questions your clients might have.

When you’re using AI voice automation, you make this process better for you, and for your clients. Before AI became as good as it is now, automating client-facing tasks usually resulted in poor customer experience. However, this is no longer the case.

Virtual agents can now provide an excellent service to massive numbers of clients, at a fraction of the cost.
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3. Booking and Reservations

This is probably one of the most redundant tasks in the entire hospitality industry. Whether it’s booking a room or recommending specific tours for certain guests, the booking and reservation process is a great example of tasks that should be automated.

In fact, this is something that has been automated for a long time now. However, the AI voice automation technologies have made it better. Instead of being 100% text-based, businesses can now automate voice booking and reservations as well. The AI agent can make the reservations, call the clients to confirm, and even make all kinds of recommendations based on their preferences. All of this is done for much cheaper than hiring human agents.

4. Collecting and Entering Data

Calling clients to collect and enter data is probably one of the most boring tasks ever. Not only is this a repetitive task that’s a waste of human talent, but it’s also a waste of your employees’ time. Instead, you can automate the entire process with virtual agents.

Not only can the virtual agents get the information you need from your clients, but they can also authenticate this information. So, you can rely on digital automation to take care of the entire process, not just the data entry step. While the quality is on par with that of real agents, the cost isn’t.

5. Billing Client

The billing process is one of the easiest business processes to automate, as they follow pre-set rules. Even the more complex billing plans are relatively easy to automate. In fact, billing clients work better when it’s automated.  

Unlike humans, AI systems don’t make mistakes. While the downside of using these systems was losing the human touch, this is no longer the case.
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6. Customer Surveys

There are two types of customer surveys. The first type involves a form and the second type requires calling the customers and asking them what they really think. If you’re a business owner who wants their business to thrive, you probably know how important customer satisfaction is.

Doing a call-based survey requires hundreds of hours making calls. In order to get a meaningful opinions sample, you need to interview lots of clients. With voice automation technologies, you can use a virtual agent for this task. By doing so, you’ll be able to better understand your clients without wasting hundreds of hours on surveys.  

Conclusion

Business process automation helps businesses work better, and become more efficient. AI voice technologies are giving automated processes the human touch they need to deliver excellent customer experience. No matter what industry you’re in, you should consider utilizing these technologies into your workflow.

William Rizqallah

I’m proud to be leading an innovative and high-performing software development company. Crown Tech is an international software development company that helps startups, small-mid companies and organizations to increase their business efficiency and customer experience throughout the end-to-end design and development cycle.

We don’t just deliver development services. We partner with our clients to design digital products that are tailor-made for their specific business needs and budgets. With the right mix of creativity and functionality, we are well positioned to boost our clients’ online brand.

Let’s talk to see how we can help you realize your business vision.

The post 6 Business Processes that are Better with AI Voice Automation appeared first on Crown Tech.

Voice assistants have made huge leaps over the past few years. What was once a technology used only by adventuring tech enthusiasts have now become mainstream. People are using voice assistants for all types of daily tasks.

This includes searching the internet, making calls or even controlling some internet-connected systems. Instead of having to use any buttons or interfaces, people can just talk to their gadgets and ask them to do whatever they want.

It goes without saying that the perks of using voice commands are pretty obvious. It’s easier, more convenient and opens the room for new use scenarios. And that’s why many of the world’s leading tech companies have poured millions into voice technologies research.

The result is the voice assistants that you are familiar with today. Amazon has Alexa, Google has Google Assistant, Apple has Siri and Microsoft has Cortana. Since the products of these companies are pretty much in everybody’s life right now, there is a good chance that you’ve used one of these assistants.

Revolutionizing How Businesses Work

Asides from being helpful tools to use, voice technologies have revolutionized the way many businesses work. In the past, communicating with different business was done either through typing or a graphical interface. That’s how things worked.

At that time, voice technologies didn’t have the required sophistication to be adopted at a wide scale. As a result, businesses that wanted to harness the power of digital technologies didn’t really need to take them into consideration. They were just “fun” technologies.

For example, if you’re an e-commerce business, you need to have a website that provides your users with the best experience. This is something that will help you improve your conversion rates, and make your business more successful overall. Nowadays, if you want to be really successful, you must incorporate voice technologies one way or the other.

The following are five ways in which voice technologies are reshaping how businesses work.  

1. Personalized Customer Relationships

One thing that you’ll get from cutting-edge voice technologies is a level of personalization that exceeds anything that was possible before. Before voice technologies came along, chatbots were the pinnacle of personalized responses.

With smart voice technologies, you can have an actual “voice” that can communicate with your clients, and answer their question.
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2. Seamless User Experience

Different systems/devices are one obstacle that faces business when they try to go digital. Due to the specific limitations/requirements, it’s hard to achieve a unified user experience across different platforms. However, this is something that can be done using voice technologies.

Businesses can provide their customers with the same experience across different devices, which is better for client satisfaction rates. People expect something specific when they interact with your brand. With voice technologies, you can give that same great experience every time.  

3. A New Way to Search the Internet

Search engine optimization and organic traffic, in general, are essential for any business that wants to succeed online. For years, search engine optimization has been all about text-based search queries. With the rise of voice assistants though, this started to change.

As more people are using voice tools to search the internet, companies have started to include this in the SEO strategies. In Q2 of 2018 alone, Amazon sold a whopping 4.1 million Echo devices. By the year 2020, 50% of all internet searches will be voice-based.

As a result, voice searches are becoming increasingly important for any successful SEO strategy.

4. More Voice-Compatible Products

Back in the day, voice command was an extra smartphone feature. It was something that you can use to ask your phone to call someone or do a quick Google search. As the technology evolves, so does its uses.

People now expect more products to be compatible with their favorite voice assistants. You probably noticed the increase in products that are “Alexa-compatible” on Amazon. These range from larger home appliances to robot vacuums. This integration allows people to control their TVs, home security systems and even the lights with voice commands.

The effect that this will have on you as a business is that you’ll need to start incorporating this in your products as well. If you sell a digital or electronic product, voice commands are something that customers expect by default now. The sooner you start adopting this technology, the more future-proof your business will be.

5. High AI Compatibility

Artificial intelligence is another technology that’s redefining the applications of technology in businesses. Since voice technologies are highly compatible with AI, there are expected to keep getting better, as they benefit from machine learning.

That’s voice incorporating both voice technologies and AI in your business process can improve things dramatically. Each of these technologies is powerful on its own. The fact that they play nicely together makes them even better. Imagine a voice assistant that handles all your customer interactions and teaches itself how to serve them better.

Conclusion

No matter what industry you’re in, voice technologies can make your business better. In addition to allowing you to serve your clients better, voice technologies allow for better process automation, especially when used with machine learning.

We will be exploring AI-powered voice automation in our next blog post. Stay tuned!

William Rizqallah

I’m proud to be leading an innovative and high-performing software development company. Crown Tech is an international software development company that helps startups, small-mid companies and organizations to increase their business efficiency and customer experience throughout the end-to-end design and development cycle.

We don’t just deliver development services. We partner with our clients to design digital products that are tailor-made for their specific business needs and budgets. With the right mix of creativity and functionality, we are well positioned to boost our clients’ online brand.

Let’s talk to see how we can help you realize your business vision.

The post 5 Ways Voice Technologies are Reshaping Businesses appeared first on Crown Tech.